Frequent Asked Questions
About the products
No Grow is a fast-action hair removal cream that is tried and tested to remove hair, leave skin soft and subtle, and slow down hair regrowth. No Grow is a solution to the removal of undesired hair that is easy & effective.
During the hair cycle, No Grow reduces the concentration of nutrients to the follicle of the hair. This causes miniaturization of the root so that the hair becomes progressively thinner and softer. With continual use, No Grow will help to reduce hair regrowth.
No Grow should not be confused with a depilatory cream (surface hair remover). Whilst the product does contain an ingredient which dissolves fine surface hair, this is not the primary function of the product. Don’t be alarmed if after an application, there are remaining hairs. The active ingredient, has already absorbed through the surface hair to the 2nd and 3rd hair, starving the follicle of nourishment, this is what gives the long term results. Shave, pluck etc. 24-hours post treatment if required. If waxing is your preferred hair removal method, please ensure you wait for at least 7-days pre or post-wax before applying No Grow (waxing removes the first layer of your skin, thus making the skin extra sensitive). Applying No Grow after a wax could cause contact dermatitis or sensitive skin.
To achieve long term results you need to apply the cream weekly for 8-months to ensure you cover all 3-growth phases of the hair growth cycle.
Unfortunately, there is no way to obtain quicker results. The treatment length is based on the 3-growth phases of the hair cycle that No Grow has to target, this is generally 8-months.
Growth of new hair is reduced every time you use No Grow. You should notice reduction and density of hairs on the skin after approximately the fourth application. Hair grows back thinner and slower each time. Continue with your weekly applications no matter what your hair growth is doing.
Yes, it is suitable for all skin types. In some cases, it is normal to experience redness or a slight rash on completion of the application. This is perfectly normal and no cause for alarm. No Grow has created stimulation in the treatment area and it is an inflammatory response. These effects will disappear within half an hour. Burning or stinging is not normal, ensure you remove immediately if this occurs. Always respect your skin response. Do not use No Grow on medical skin conditions like Psoriasis, Contact Dermatitis, Impetigo, Skin Cancer, Eczema, or Rosacea.
It is normal for the skin to tingle when the product is applied. Burning or stinging is not normal, ensure you remove immediately if this occurs.
Always respect your skin response.
No Grow is a gentle product and should not cause irritation unless you have an allergic reaction to one of the ingredients. Customers who have naturally sensitive skin are recommended to gradually introduce No Grow to their skin by starting off slow with shorter treatment times. Start at 3-minutes and gradually increase the treatment time weekly until you find your perfect time.
Never leave No Grow on your face for more than 5 minutes and 15 minutes on your body. It takes No Grow 2-5 minutes to activate the hair follicle, therefore long extended treatment times are not required.
It is strongly recommended to use our Soothing Aftercare Gel even if you don’t naturally have sensitive skin (anti-irritant and calming properties).
No Grow does penetrate the skin (epidermis) but is not absorbed systemically (into the bloodstream).
Wait for at least half an hour before applying any cream, serums, make-up or shaving cream.
Do not apply any active ingredients like Vitamin C, AHA’s or Chemical Exfoliants for at least 24 hours after NO Grow application. Vitamin A application, as well as Peel’s, Derma Pen treatments, laser, and the like, should only be done 7 days prior or post No Grow application.
We recommend using our Soothing Aftercare Gel immediately after application.
The key areas to exercise special caution when using No Grow Facial is the eyes, eyebrows, inside your nose and any other soft tissue areas.
Do not use No Grow on a skin rash, or on irritated, sunburned, inflamed or broken skin.
Formulated for facial hair, use the No Grow Facial variants on:
- Chin
- Cheeks
- Upper Lip
- Male Beard
Yes, No Grow is safe to use over tattoos. The technology is pulled into the hair shaft to neutralize the hair bulb, therefore it does not affect pigment in the tattoo. We have many clients who have used No Grow over their tattoos.
As with any new product, we also suggest doing a skin test 24 hours prior to full application.
No Grow is not recommended to be used over fake tan as it will remove the product from your skin.
Unless your leg hair represents male leg hair we still suggest using the Female Body for your leg hairs. On average, male skin is approximately 20% thicker than female skin.
If you believe that you need the Male Body variant, please email us so that we may guide you through your treatment plan.
In rare cases you may feel a ‘tight’ sensation on your skin post treatment. We recommend our ‘Soothing Aftercare Gel’ as the first and foremost option, however, a natural Aloe Vera gel can also be used if necessary.
You may apply any cream, serums, make-up or shaving cream 30-minutes after application.
Do not apply any active ingredients like Vitamin C, AHA’s or Chemical Exfoliants for at least 24 hours after NO Grow application.
Vitamin A application, as well as Peel’s, Derma Pen treatments, laser, and the like, should only be done 7 days prior or post NO Grow application.
No Grow is not suitable for persons on scheduled medications like Roaccutane, Cortisone or any medication that can cause irritation or thinning of the skin. Application of No Grow can commence 6-weeks after the final intake of the above mentioned medications but we do recommend you first check with your medical specialist.
Each product has a varying amount of active ingredient that is aligned with the typical type of hair and skin sensitivity. Each variant is therefore formulated specifically for the area that is indicated. We do not recommend using the different variants on all parts of the body.
No Grow works on all kinds of hair, blond to black, blonde to grey, straight or curly, fine or course. No Grow will react with all colors and all types of hair.
No Grow is a growth inhibitor treatment that you add to your current hair removal routine. In the beginning, we recommend treating your hair when it’s 1-2mm in length as this helps to eliminate wastage and also assists with the actual treatment. Over time your hair will grow back thinner and slower until it eventually stops altogether, forever!
Do not shave, wax, pluck or remove hair prior to application.
If waxing is your preferred hair removal method, please ensure you wait for at least 7-days pre or post-wax before applying No Grow (waxing removes the first layer of your skin, thus making the skin extra sensitive). Applying No Grow after a wax could cause contact dermatitis or sensitive skin.
No, application weekly is key to long term results. As we never know which growth phase our hair is in, we need to remain consistent for 8-months to ensure all 3-growth phases are treated. Not all of the phases are seen with the naked eye, so weekly applications ensure they are all treated. If you do not treat your hair for the full 8-months there is a good chance your hair will start growing back. We are after long term results, which will require time. No Grow is not a quick fix and diligent weekly applications have the best results.
Results vary from person to person – being 2 or 3 days late may not have a measurable effect on your progress, however, extended periods with no treatment are likely to require additional treatments to complete the process. (Ultimately costing you more than it needed to).
Without a doubt, people who are diligent have the best results.
Yes, No Grow has been used successfully on teenagers under the guidance of their parent/guardian.
The active ingredients in No Grow are gentle and have not resulted in any known side effects.
A small number of users may experience slight stinging and itching if the product is left on the skin for more than the instructed time period.
No, our products do not cause pigmentation or cause current pigmentation to get worse.
We recommend ladies with hormonal facial hair to start with the Female Facial variant and then slowly transition over to the Male Beard after about 3-months. The reason for this is that the Male Beard variant is the strongest cream out of the range with the most amount of active ingredient. A ladies facial skin is on average 20% thinner than a males skin, we, therefore, have to gradually introduce the Male Beard product. It is also recommended to use our Soothing Aftercare Gel as it has anti-irritant and calming properties.
Do not use No Grow on a skin rash, or on irritated, sunburned, inflamed or broken skin.
Formulated for body hair, use the No Grow Body variants on:
- Arms
- Legs
- Back
- Chest
- Stomach
Yes, a Brazilian can be achieved but with extra caution. No Grow can be used on the vaginal lips and around your anus, but you must barrier your soft tissue and any mucus membranes with Vaseline and cotton wool/tissue. No Grow must not be put on any soft tissue areas.
No Grow must not be put on nipples, or any soft tissue genital areas i.e. vagina membrane and anus.
Do not use No Grow on a skin rash, or on irritated, sunburned, inflamed or broken skin.
Formulated for intimate body hair, use the No Grow Intimate on:
- Underarms
- Intimate Areas
My Account
You will need to register before you can place an order with No Grow As long as you have a valid email address, you can head over to our sign up page to create your account and place your order. You’ll be up to date with the latest news and product launches.
It’s easy to make changes to your details, whether it’s your payment information, password or address book. Just log-in to your account and you will see a range of categories under ‘Account Settings’
You can rest assured that shopping with No Grow is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.
Go to our log-in page and select ‘Lost your password?’ then you can enter the email address registered and we will send you instructions on how to get this reset.
If you no longer want to receive No Grow emails, then you can login to your account and select the ‘Email Preferences’ option to make this change.
Payment
If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted. Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account. If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
Orders & Returns
All items ordered on our website depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock and be able to request for restock.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the status of an order or to track it.
Yes, but only if the order is not yet shipped. To cancel your order, please go to your account. You can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. If your order is too far into the fulfillment process, we will NOT be able to cancel your order. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. You can visit our Returns Policy to help you get the order back to us instead.
Don’t worry, we understand that this can happen. You can try and cancel the item in your account. You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked. If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
Sometimes things can go wrong but don’t worry as we can help. We’ll need to know the following information so that we can fix this for you: Order Number Incorrect item received The correct item ordered As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
We do NOT ship items separately to ensure that no item gets lost and to avoid any delays, lost orders, and disruptions to the rest of the order. If you find a missing item, please contact us. Your shipping confirmation email will include a list of the items that have been sent. If the missing item is not listed, please inform us so that we can assist you further.
We take pride in our products and we ensure that our packaging avoids damaged items but sometimes things can go wrong but don’t worry, as we can help. We may ask for pictures of the damage/faulty item to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email. We take pride in our products and ensure careful packaging to avoid any damage.
However, sometimes things can go wrong but don’t worry, we’re here to help. If you encounter a damaged or faulty item, we may request pictures to better understand the issue and take preventive measures. Once we’ve investigated the matter, we’ll promptly communicate our plan of action by sending you an email.
Shipping and Delivery
All our delivery options can be found on our Shipping Information page.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the status of an order or to track it.
No Grow doesn’t ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.
As soon as your order has shipped, we send you an email with tracking and an estimated delivery date. You may also track your order through your account. Please make sure to check for any delivery notes from the carrier as your package may have been left somewhere safe or taken to a local office.
Returns and Refunds
All our Returns and Refunds information can be found on our Returns and Refunds page.
Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to the original form of payment within 5-7 business days. Please note that you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return, as we cannot be held responsible for lost or undelivered packages.
We’ll send you an email once your refund has been processed. After receiving this email, your refund should appear in your account within 5-7 business days. If you don’t see your refund within 10 business days since you received our email, please contact our Customer Service team.
At No Grow we work hard to get you your money fast, however shipping is non-refundable.